| |
| Are all prices inclusive
of VAT (moms)? |
| Yes, with the excpetion of our Norwegian pages all prices include VAT (value
added tax) since as a norm VAT is included on all orders to customers living
within the EU. For shipments outside the EU there will be a 20% deduction on
all prices as VAT can not be added on export orders, meaning orders that go
outside the EU. This may also apply to corporations within the EU if
specifically requested, and if supplying us with a valid VAT number. |
| How do I place an
order ? |
| The easiest way to do so is to use our order form. Due to the current work-load we sometimes
have difficulties answering the phone, even though we naturally try
our best. However, the advantage of using the order form is that
you will get a confirmation that your order has been received. This confirmation
is not sent automatically but is written in person by the staff member who
reads your e-mail and who takes care of your order. For related information
kindly visit our shipping information page. |
| I have received
an invoice from you. Skall I pay it? |
| No,
the invoice sent to you is merely your receipt. It also includes the package id number of your shipment, for your reference. |
| How do I pay with
Visa, MasterCard or EuroCard? |
| To pay by credtit card, simply use the order form. The information given is
confidential and will not be transfered anywhere by e-mail; it goes directly to a secured server. The receipt
for your card transaction will be included with your invoice, both
of which will be mailed to you on the same day your order leaves our warehouse. |
| Can you e-mail me
the package id number of my order? |
| Usually
not. Instead the package id number is included on the invoice
we send to you by regular mail. Both the invoice (which is your receipt and subsequently should not be be paid by you again) and the package id number is mailed
to you the very same day your goods leave our warehouse. |
| How long will it
take before I get my order? |
At present the orders are being shipped from our warehouse within 2-5 working days after the order is received. The exception is national holidays and the month of July which is Sweden´s industrial holiday, during which delivery times can be slightly longer. After we have sent out your shipment, PNL and your local postal service or distributor requires 3-4 working days to get the package/packages to you. This is provided you reside within Scandinavia, the UK, or continental Europe. For orders to other continents please make allowance for up to 7 days in actual shipping. (It usually does not take that long, but it might).
Delivery times for merchandise with tour own print or made to your own design (chips, playing cards, layouts, tables) is mostly to do with what quantity is ordered, and we subsequently determine the delivery time of such orders individually.
|
| What does the term casino quality mean? |
For a product being labeled as being of casino quality the following criteria must be met: 1. The quality of the product has to be controlled and monitored, starting in the production phase. 2. Extensive statistical inspection procedures to ensure the highest quality must be undertaken regularly. 3. Continous follow-ups must be conducted to ensure and maintain the product´s performance and quality. 4. The product must be thoroughly performance tested in a casino environment to meet the demands of all of its casino applications. 5. The product must be able to satisfy the need and demands of casino and gaming operators in terms of maximum table productivity and adjusted product development.
Normally a product of casino quality can be personalized or customized to meet the demands of different game play styles and marketing activities. In short, a product of casino quality enjoys a documented solid performance record and a guaranteed top quality.
|
| What about clay
chips ? |
There
are precious few manufacturers left today who actually make genuine clay
chips. The few who do offer their chips at rather high cost, around SEK
10-15 per piece or more. Almost all of today´s professional casino and poker chips are made from various
kinds of composite materials (the exact recipies being kept a secret by
each manufacturer), some of which display a surprising
likeness to the old clay chips and are, as a consequence, often being marketed as
the real thing. Truth be told, some composite materials are so similar to clay that
it is hard to tell the difference. These days, therefore, it is rather less important to search
for "genuine" clay chips than it is to find true high quality chips
- regardless of what they are actually made from.
A guideline that many manufacturers (but not all distributors) use is this:
All Clay = genuine old-fashioned clay chips without any added materials whatsoever. Usually weighs between 7 and 8 grams.
Clay = contains clay, but other materials as well.
Clay Composite = various kinds of clay surrogates.
As already mentioned, traditional clay chips weigh around 7 - 8 grams. They are brittle and can easily crack or split if dropped on the floor, for instance. Since poker players have come to favour heavy chips there are no other solution but to use traditional clay, or clay surrogate, and add some sort of metal or coin inlay to increase weight. A protective composite material hull serves the same purpose while at the same time protecting the clay from cracking. Another method is to grind down lead or iron into the clay mass to gain weight. To find out whether a chip contains lead or iron simply break the chip apart and put a lighter to the fracture. Lead particles will quickly melt and iron particles or filings will sparkle.
Please consider, however, that clay itself is no guarantee of quality or good workmanship. Also, what you like about a chip in terms of feel and sound is very personal, and it is therefore important that you choose a chip that you like personally. You are, after all, the one who will be playing with them.
Other than this, all we can say about the ongoing twaddle about clay is, please remember the words of Clint Eastwood: "Opinions are like assholes - everybody´s got one!" |
| What about the weight
of the chips? |
| The
international casino standard weight for gaming chips is 10-12 grams. As interest
in poker has increased there has developed a demand for heavier chips in
this particular gaming segment. There is, however, no improvement in the
quality of the chips or in the game of poker itself that has anything to
do with heavier chips. It is more or less a fad to use, for instance, 13.5
grams chips rather than 10 grams or 11,5 grams chips. Again, the weight
is no true measure of quality. Take the old clay chips for instance, that used to weigh
as little as 8 grams without being any worse for it in terms of actual quality. |
| How do I take care
of my poker cloth? |
| A
table cloth made from wool is often easy to handle and maintain. Use a special brush to clean the surface of the cloth as needed.
Stains can be removed with a damp dishcloth. Add a speck of fluid detergent
if need be. Table cloth containing microfibres (and that usually also contains
wool) are kept clean the same way. Sometimes a cloth made from microfibres
will get creased. To remove them, place the cloth with its underside up.
Place a towel on the underside and apply an iron at low temperature to smoothen
tyhe creases. If need be, slowly and carefully increase the heat of the
iron. |
| By
using a so called undercloth between the surface of the table top and the
actual gaming cloth you will substantially prolong the life expectansy of
your poker cloth. In addition it will give you a smoother and nicer surface
to play on. The thickness of your undercloth should be between 3-6 mm. |
| What
kind of warranty applies to goods I buy from Magnus Andersson AB? |
| All
laws and regulations applicable to purchase in a physical store also apply
to us. In other words, you have pretty much the same consumer rights when
you buy something from us as you do when buying something from your local
boutique just around the corner. |
| We
guarantee the quality of our products. If for any reason you should receive
a faulty product from us we strongly urge you to file a complaint with us
without delay. We will replace any faulty goods at no cost to you, but you
need to contact us immediately. |
 |
| Do
you miss a particular product in our stock? Do you have comments or opinions
about or website or about our products? If so, please let us know. We are
grateful for any suggestions on how we can improve our services. |
| Please
feel free to send us an e-mail
or a fax at +46-33-25 90 37. Don´t forget to state your name
and address, and preferably also a phone number (optional). Thank you very
much. |
The contents and images of this site are protected by international copyright laws.
© Magnus Andersson AB & Pro Gaming Technology Scandinavia AB.
All rights reserved. Offenders will be duly prosecuted.
|
|
|
|
